Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users may see failures when evoking a chat bot from any Microsoft Teams app – RESOLVED

Announcements Sourav Nandi

26/01/2024 09:10:00 AM

NHSmail Reference: INC41081221

Microsoft Reference: TM710191

Issue Status: RESOLVED

Issue Description: Some users may see failures when evoking a chat bot from any Microsoft Teams app.

More info: Users may see failures with evoking a chat bot from any Microsoft Teams app. This issue only affects some federated users in both EDU and Enterprise environments.

Final Update: 09/02/2024 08:48:00 AM – Microsoft received validation from affected users that the reversion process was successful, remediating impact.

Scope of impact: This issue impacted some federated EDU and enterprise users when they evoked any chat bot from any Microsoft Teams app that utilizes the chat bot feature.

Root cause: A recent code change contained within a regularly scheduled update intended to improve the Microsoft Teams service was causing failures for some users when evoking a chat bot from any Microsoft Teams app.

Next steps: To help prevent similar impact in the future, Microsoft are investigating why the change introduced a code conflict and how they can improve their validation procedures to catch such issues before changes are made.