19/01/2024 09:15:00 AM
Issue Status: RESOLVED
NHS Service Bridge Reference: INC0123712
Microsoft Ticket Reference: 2401190030003037
Issue Description: We are aware of an issue where users are unable to access the NHSmail Portal.
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Final Update: 19/01/2024 17:00:00 PM – Engineers have been investigating the issue and are working closely with Microsoft. Although a root cause is yet to be confirmed, logs and associated error messages identified point to a database issue causing it to become non-responsive. Investigations continue as a priority but no further recurrence of the issue has been seen.
We apologise for any inconvenience caused and will provide additional details as they become available.
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