Self Service Password Reset function not working – RESOLVED

07/10/2023 19:00:00 PM

Issue Status: RESOLVED

Issue Description: We are aware of an issue preventing Self Service Password Reset requests from being fulfilled as expected. Initial indications are that this issue is the result of an unexpected change made on the Azure estate by Microsoft; we are working closely with them to validate this is the case and to confirm the necessary steps to resolution.

Current Update: 09/11/2023 09:15:00 AM – Microsoft have identified the root cause and a hotfix deployed overnight has resolved the issue. The SSPR function is now working as expected again without error.

We apologise for any inconvenience caused and appreciate your patience as we worked to resolve this issue.

The NHSmail Helpdesk are available 24/7 by calling 0333 200 1133, or by sending an email to

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