INC38938088 – Create/Migration of accounts stuck in Pending– RESOLVED

Service Issues Aftab Alam

17/10/2023 13:30:00 PM

Issue Status: RESOLVED

Microsoft Case Reference:- #2310170050003208

Issue Description: The NHSmail Team are aware of an issue with the creation of accounts where they are currently in a state of pending.

Current Update: 18/10/2023 17:00:00 PM – We have been monitoring the Create/Migrate process throughout today following Microsoft’s fix and have not see a reoccurrence of the issue. Thank you for your continued patience on this matter and again we apologise for any inconvenience.

To report any issues, please contact 0333 200 1133 / helpdesk@nhs.net