Information – NHSmail users working outside of the United Kingdom (UK)

08/02/2023 13:40:00 PM (GMT)

In the latest Local Administrator (LA) bulletin we advised we will be blocking access to connections made to NHSmail and associated services from outside of the UK for users without suitable security.

When users access their account from outside of the UK and non-corporate VPNs are used, they face the risk of being blocked. Where there are valid use cases for accessing NHSmail services outside of the UK, we recommend Multi-Factor Authentication (MFA) is applied to the user accounts by their organisation before they leave the UK.

On Friday 10 February 2023, if users access their account from outside of the UK and do not have a secure mechanism for connecting to NHSmail, their access will be blocked.

Users who wish to continue to access their accounts from outside of the UK, will either:

• Require suitable corporate VPN access provided by your organisation. This is not something NHSmail can provide.
• Or require MFA to be applied to their account. MFA can be applied via the NHSmail Portal before going or while abroad either by users themselves to self-enrol or administrators.

We have written to all users identified as connecting from outside of the UK advising this and how to self-enrol MFA.

User Guidance on how to self-enrol MFA can be found on this NHSmail support page.

Admin Guidance on how to apply MFA can be found on this NHSmail support page.