INC25195556 – HSSI – RESOLVED

Announcements, Service Issues Aftab Alam

25-11-2021 08:40:00 AM (BST)

Issue Status: RESOLVED

Description: We are aware of an issue regarding high volumes of email queuing on the NHSmail Relay. Emails are being delivered, however, their delivery may be delayed.

Business Impact: Users may experience a delay in receiving email from external domains to nhs.net, sending from nhs.net to external domains, or when sending via the SMTP high-sending solution.

Final Update: 26-11-2021 09:15:00 AM – Following a period of close monitoring overnight, service stability has remained with email traffic continuing to flow at normal rates. This incident is now resolved.

To report any issues please contact 0333 200 1133 / helpdesk@nhs.net