04-06-2021 05:35:15 PM (BST)
Issue Reported: 04/06/2021 03:45 PM
Issue Status: RESOLVED
Issue Description: We are aware of an issue where a small number of users have reported issues post password reset and are unable to access emails and portal using the temporary password. Getting the error “Incorrect ID or password”.
Business Impact: Affected users are unable to login to their NHSmail Portal with new password.