INC21647370 – Incident – RESOLVED

21-12-2023 02:01:36 PM (GMT)

Issue Reported: 04/06/2021 03:45 PM

Issue Status: RESOLVED

Issue Description: We are aware of an issue where a small number of users have reported issues post password reset and are unable to access emails and portal using the temporary password. Getting the error “Incorrect ID or password”.

Business Impact: Affected users are unable to login to their NHSmail Portal with new password.

Current Update – (04/06/2021 05:22 PM) : After a period of monitoring and remedial actions, no further issues relating to password reset have been reported to the NHSmail Helpdesk, the issue has now been resolved.
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