• INC21947958 – Incident – RESOLVED

    16/06/2021 02:34 PM
    RESOLVED: We are aware of an issue where end users who have their password reset and where the box has been ticked to confirm a new password must be created at next login, are receiving an error message “Incorrect ID or Password”.

  • INC21647370 – Incident – RESOLVED

    04/06/2021 03:45 PM
    RESOLVED: We are aware of an issue where a small number of users have reported issues post password reset and are unable to access emails and portal using the temporary password. Getting the error “Incorrect ID or password”.

  • INC21618413 – Incident- RESOLVED

    04/06/2021 12:22 PM
    RESOLVED: We are aware of an issue with some users being unable to use send.nhs.net.

  • INC21111448 – Incident

    10-05-2021 14:07:00 PM (GMT)
    RESOLVED: The NHSmail Team are aware of an intermittent issue causing slowness when undertaking certain activities within the NHSmail Portal.

  • NHSmail Portal – Intermittent Exception Error

    22-03-2021 11:30:00 AM (GMT)
    RESOLVED: The NHSmail Team are aware of an intermittent issue preventing end users from being able to access and utilise certain functions within the NHSmail portal. 

  • Mail delays from external domains to nhs.net

    25-02-2021 15:25:00 PM (GMT)
    An issue has been identified regarding high volumes of queued emails on the IMSVA’s. Currently, this is believed to be impacting incoming email from both HSCN and internet sources destined for the NHS.net domain. Email sent to NHS.uk is not impacted. Further investigation by the NHSmail team is underway.

  • INC19955726 – Incident

    24-02-2021 9:48:00 AM (GMT)
    An issue has been identified regarding high volumes of queued emails on the IMSVA’s. Currently, this is believed to be impacting incoming email from both HSCN and internet sources destined for the NHS.net domain. Email sent to NHS.uk is not impacted.

  • INC18752801 – Incident

    UNDER MONITORING: Reported 30/11/2020 13:10 – We are aware that a small number of users have received non-delivery failure message relating to non-acceptance of AUP when sending emails to external domains.

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