INC21379065 – HSSI – RESOLVED

Announcements Aftab Alam

25-05-2021 03:50:00 PM (BST)

Issue Reported: 25/05/2021 03:50 PM

Issue Status: RESOLVED

Issue Description: We are aware of a short Portal outage on Tuesday the 25th of May from approximately 15:50 to 16:01 which would have prevented access the NHSmail Portal across the entire platform.

Business Impact: NHSmail Portal was temporarily unavailable from approximately 15:50 to 16:01.

Final Update – (25/05/2021 04:01 PM) :

The issue was identified quickly, resolved, and the Portal was live with full functionality in short order. Preventative actions have been taken to ensure this issue is not repeated.