• INC21369143 – HSSI – RESOLVED

    26/05/2021 09:50 AM
    RESOLVED: We are aware of an issue causing a delay to mails being sent from external domains via the internet, and from the nhs.uk. domain, to recipients using the nhs.net domain. Engineers are investigating the issue as a priority and hope to have it resolved as soon as possible.

  • INC19017041- HSSI

    RESOLVED: Issue Reported: 16/12/2020 15:00 – We are aware some organisations are reporting issues with Auto Discover.

  • INC18662581 – HSSI

    CLOSED: Reported 25/11/2020 10:46 – NHSmail engineers have identified that a small number of Shared Mailboxes have been impacted by the recent Portal release. This is impacting user access to these mailboxes. A portal fix has been identified and is being tested. NHSmail engineers are working to restore access on the affected accounts. The incident is being progressed as a High Severity Service Incident with NHS Digital.

  • INC17481787 – HSSI

    CLOSED: Reported 16/09/2020 22:05 – We have identified an issue whereby a small number of users are unable to access portal.nhs.net. Users may receive an error message when trying to access the Portal, or experience slowness.

  • INC16878423 – HSSI

    CLOSED: Reported 14/08/2020 11:03 – Some users are unable to send mail from their nhs.net account to Microsoft related email domains such as Hotmail, Live and Outlook.

  • INC14269291 – HSSI

    CLOSED: Reported 01/03/2020 10:00 – Several users are reporting about NHSmail Portal to be inaccessible. Error message received for affected users is “An error occurred. Contact your administrator for more information”.

  • INC14114711 – HSSI

    CLOSED: Reported 18/02/2020 09:05 – Several users under the HSCN network are reporting slowness in the OWA and Outlook application.

  • INC13454804 – HSSI

    CLOSED: Reported 19/12/2019 11:25 – Email delivery delays are being experienced on the NHSmail Relay. This is currently under investigation by engineers.

  • INC12886922 – HSSI

    CLOSED: Reported 05/11/2019 14:40 – Users from several organisations have reported issues when accessing email via OWA and Outlook.

  • INC11052108 – HSSI

    CLOSED: Reported 14/06/2019 17:15 – Users from various trusts are reporting unavailability of OWA and Outlook client connectivity. 

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