Announcements

23/10/2023 17:00:00 PM
RESOLVED – We are aware of a slowness issue with the NHSmail Portal which is affecting the search of users and other admin tasks

19/07/2023 09:53:00 AM
RESOLVED – Internal monitoring has identified an issue with mail delivery on the NHSmail Platform

07/06/2023 12:30:00 PM
RESOLVED – Legitimate Mail Being Directed to Junk Folder

24/05/2023 09:47:00 AM
RESOLVED – Internal monitoring has identified an issue with handing mails off from the NHSmail Relay Gateway to Microsoft Exchange.

08/09/2022 16:40:00 PM
RESOLVED – The NHSmail Team are aware of an intermittent issue relating to a delay in emails being sent and delivered.

15-01-2022 04:53:00 AM
RESOLVED : We have be made aware of an issue with the O365 relating to users being unable to send external emails due to the tenant exceeding threshold.

20-12-2021 17:00:00 PM
RESOLVED – We are aware of an issue with some Admin users currently unable to perform updates to accounts within the NHSmail Portal; this includes account creation, user policy updates, and changes to attributes via the user details page.

14/07/2021 11:19:00 AM:
We are aware of an issue regarding high volumes of email queuing on the NHSmail Relay. Emails are being delivered however at a reduced rate. Engineers are currently investigating.

25/05/2021 03:50 PM
RESOLVED: We are aware of a short Portal outage on Tuesday the 25th of May from approximately 15:50 to 16:01 which would have prevented access the NHSmail Portal across the entire platform.

26/05/2021 09:50 AM
RESOLVED: We are aware of an issue causing a delay to mails being sent from external domains via the internet, and from the nhs.uk. domain, to recipients using the nhs.net domain. Engineers are investigating the issue as a priority and hope to have it resolved as soon as possible.