INC18662581 – HSSI

Service Issues Aftab Alam

Issue Reported: 25/11/2020 10:46

Issue Status: CLOSED

Issue Description: NHSmail engineers have identified that a small number of Shared Mailboxes have been impacted by the recent Portal release. This is impacting user access to these mailboxes. A portal fix has been identified and is being tested. NHSmail engineers are working to restore access on the affected accounts. The incident is being progressed as a High Severity Service Incident with NHS Digital.

Current Update – 25/11/2020 21:00: The NHSmail team have successfully deployed the required portal fix . All user permissions have been fully restored for affected accounts.