Raising a new ticket
How to raise a ticket through the self service portal.
Resolving a ticket
Resolving a ticket on SSP
Viewing tickets & updates
How to view tickets and updates to tickets
Adding a ticket update
How to add an update to tickets.
Watch Lists & Following a Ticket
Set up notifications for specific tickets.
Incident & Service Request Ticket Types
What the difference between incident and service tickets are and when to use them.
Forensic Discovery Requests
Guidance with regards submitting a Forensic Discovery request using the Helpdesk Self-Service tool.