Explains how the NHSmail service should be used and users' responsibilities when consuming the services provided. It is your responsibility to ensure you understand and comply with this policy.

Please note when the below mentioned actions are performed the synchronisation may take some time. Please allow the synchronisation to complete for changes to take effect.

Expected error message experienced by NHSmail users who have not accepted the Acceptable Use Policy (AUP)

This guide has been created to help you as a care provider, to get set up, orientate yourself with your user accounts and the processes you will use, to start using NHSmail straight away, whether for the first time, or if you are joining an existing care site