Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users are unable to search for locations for emergency calling in Microsoft Teams – ONGOING

17/06/2026 09:55:00 AM

NHSmail Reference: INC46853837

Microsoft Reference: TM1393859

Issue Status: ONGOING

Issue Description: Users are unable to search for locations for emergency calling in Microsoft Teams.

More info: Affected users may receive the following error message: “We couldn’t find any matches”.

Current Update: 17/06/2026 09:56:00 AM – Microsoft suspects that a recent change related to emergency calling may be causing the issue and Microsoft is investigating this change to confirm their root cause theory, which will also aid in determining the next best steps towards a solution.

Scope of impact: Users attempting to search for locations for emergency calling in Microsoft Teams may be impacted by this issue. This section may be updated as their investigation continues.

Next update by: Wednesday, June 17, 2026, at 8:00 PM UTC