Microsoft 365 Alert – Service Degradation – Microsoft 365 apps – Some users may see repeated location prompts in Microsoft Teams for Mac – ONGOING

Announcements Shagufta Naaz

20/05/2026 09:15:00 AM

NHSmail Reference: INC46830810

Microsoft Reference: OP1315796

Issue Status: ONGOING

Issue Description: Some users may see repeated location prompts in Microsoft Teams for Mac.

More info: Impacted users are unable to dismiss the following location prompt by clicking “Allow” or “Don’t allow.”:

“Microsoft Teams Modulehost would like to use your current location”

Workaround: Impacted users may be able to resolve the issue by manually enabling location access for Microsoft Teams within macOS settings. To do so, go to “System Settings” > “Privacy & Security” > “Location Services”. Locate “Microsoft Teams” and “Microsoft Teams ModuleHost” and cycle the toggles on/off, then set it back to desired setting.

Current Update: 20/05/2026 09:15:00 AM–Microsoft are working with Apple to better understand the change and identify a resolution. In parallel, they are investigating a potential fix within Teams to mitigate the repeated prompts. Additionally, they have provided a workaround for this issue in the “More info” section of this communication.

Scope of impact: This issue impacts some Microsoft Teams for Mac users who have location access enabled in Microsoft Teams settings.

Root cause: A recent macOS security update doesn’t store users’ location permission selections for Microsoft Teams as expected, resulting in repeated location prompts.

Next update by: Wednesday, May 20, 2026, at 3:00 PM UTC