Microsoft 365 Alert – Service Degradation – Microsoft Viva – Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics “Total emails sent” field – RESOLVED

06/03/2026 08:28:00 AM

NHSmail Reference: INC46761255

Microsoft Reference: MV1240680

Issue Status: RESOLVED

Issue Description: Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics “Total emails sent” field.

More info: Despite having the required access and using delegated mode, affected users may be unable to run queries in warehouses and receive SELECT permission errors.

Final Update: 15/05/2026 08:58:00 AM– After the final stages of their restatement process completed the backfill of impacted data, their extended service monitoring validated that the impact had been remediated.

Scope of impact: Users reviewing the Copilot metrics “Total emails sent” field may be impacted. This information may be updated as our investigation continues.

Root cause: An updated metadata file that contained invalid metric logic is resulting in impact.

Next steps : Microsoft are further analyzing the offending updated metadata file and the contained invalid metric logic in our effort to prevent similar issues in the future.