INC46472297 – MFA Re-enrollment loop – UNDER MONITORING

Announcements Arpan Das

12/03/2025 10:37:00 AM

Issue Status: MONITORING

NHSmail Reference: INC46472297

Microsoft Reference: #‎2503120050001607

Issue Description: We aware of an intermittent issue where some user may be getting stuck in a MFA loop when re-enrolling.

Current Update: 01/04/2025 11:30:00 AM – Microsoft have implemented a fix to the looping issue. We have seen a reduction in tickets being logged and can not recreate the issue ourselves. We will continue to monitor throughout the rest of the week making sure the fix filters to all users.

We apologise for any inconvenience caused.

If you require additional help and support, the NHS.net Connect helpdesk is available 24 hours-a-day, 7 days-a-week on 0333 200 1133 or by emailing helpdesk@nhs.net.