Microsoft 365 Alert – Service Degradation – Microsoft 365 suite – Some users’ Microsoft 365 service apps for Mac may be shutting down unexpectedly and reinstalled by Microsoft Intune – RESOLVED

Announcements Sourav Nandi

12/07/2024 09:10:00 AM

NHSmail Reference: INC44271657

Microsoft Reference: MO810761

Issue Status: RESOLVED

Issue Description: Some users’ Microsoft 365 service apps for Mac may be shutting down unexpectedly and reinstalled by Microsoft Intune.

More info: This issue affects the following Microsoft 365 desktop apps for Mac: AutoUpdate, Defender, Excel, OneNote, PowerPoint, OneDrive, Outlook, and Microsoft Teams. Users that have access to the corresponding mobile or web apps can use these to bypass the problem while we address this impact.

Final Update: 15/07/2024 0835:00 AM – The fix deployment has completed, and after a period of monitoring, Microsoft have confirmed impact was remediated.

Scope of impact: Any user attempting to utilize any Microsoft 365 service desktop app for Mac may be affected by this event.

Root cause: A recent configuration change is causing some users’ Microsoft 365 service desktop apps for Mac to shut down and reinstall.