INC34243035 – Mail Delivery Delay – RESOLVED

09/02/2023 11:30:00 AM (GMT)

Issue Status: RESOLVED

Description: Our internal monitoring systems have alerted us to an issue with a proxy server at our Slough datacenter. Action was immediately taken to mitigate the issue and we believe the activities completed have been fully successful. However, as a result of this short outage, there may be a short delay in mails being processed via the Relay and arriving at the destination email address; this delay could impact mail from external domains to nhs.net recipients, from nhs.net mailboxes to external domains, and mails sent using the SMTP Relay.

Final Update:09/02/2023 19:00:00 PM – The initial cause of the issue has been determined to be incorrect. The route cause has not yet been identified but engineers continue to work with Microsoft providing all logs and system information requested. The Relay service is now processing all mails in the usual manner and the backlog of mails has fully cleared.

Thank you for your patience while we worked to resolve this issue.

To report any issues, please contact 0333 200 1133 / helpdesk@nhs.net