INC31237965 – Account Creation Password Issue (NAS) – RESOLVED

23/08/2022 14:25:00 PM (BST)

Issue Status: RESOLVED

Description: We are aware of an issue this afternoon which is preventing a small number of users from accessing newly created CSR Accounts on the National Administration Service. Engineers are working to perform mitigative actions and have confirmed that performing a password reset will allow impacted users to gain access to their new account as a workaround.

We are working to identify the root cause of the issue in parallel and will provide further information as it becomes available.

Final Update: 23/08/2022 16:50:00 PM – We have identified the root cause and taken action to remediate it. The issue was caused by a mismatch in an account creation script which did not match the current NHSmail platform password criteria; this has now been amended. All impacted users have been identified and we are in the process of contacting them with next steps.

Please accept our apologies for any inconvenience caused, and we thank you for your patience.

To report any issues, please contact 0333 200 1133 / helpdesk@nhs.net