INC21369143 – HSSI – RESOLVED

Service Issues Aftab Alam

21-12-2023 02:01:25 PM (GMT)

Issue Reported: 25/05/2021 10:40 AM

Issue Status: RESOLVED

Microsoft Reference: EX258130

Issue Description: We are aware of an issue causing a delay to mails being sent from external domains via the internet, and from the nhs.uk. domain, to recipients using the nhs.net domain. Engineers are investigating the issue as a priority and hope to have it resolved as soon as possible.

Business Impact: Users may experience a delay in receiving emails from external domains to their nhs.net accounts.

Final Update – (26/05/2021 09:50 AM) : Following investigation by NHSmail engineers in collaboration with Microsoft, this issue has been resolved. The backlog of delayed emails from external domains to nhs.net email addresses have now cleared and the Relay email services are working as expected. Thank you for patience.