Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Microsoft 365) – Some users may encounter an error when using the Microsoft 365 Copilot rewrite feature in classic Outlook – ONGOING

01/07/2026 08:21:00 AM

NHS.net Connect Reference: INC46866360

Microsoft Reference: CP1410413

Issue Status: ONGOING

Issue Description: Users may be unable to generate content through the Microsoft 365 Copilot Create web app.

More info: Content such as such as images, charts and graphs, tables, stories, summaries, and poems may not generate correctly or at all within the Copilot Create web app (https://m365.cloud.microsoft/create). Users also may not see new Create experiences or see outdated experiences.

While they are focused on remediation, users with access to the Copilot desktop app may use the Create feature there to bypass the impact.

Current Update: 02/07/2026 09:01:00 AM – Microsoft’s fixes to ensure that the web app is receiving Create Data have begun deployment. They expect the deployment to be completed by the time of their next update, after which they will use their testing environment to confirm that the impact has been remediated.

Scope of impact: Users attempting to generate content through the Copilot Create web app may be affected by this event. This section may be updated as our investigation progresses.

Root cause: A recent change intended to improve the Copilot Create UI and overall performance introduced an issue where Create data isn’t being received by the web app, which is resulting in impact.

Next update by: Thursday, July 2, 2026, at 7:00 PM UTC