Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Microsoft 365) – Users may be unable to share agents in Microsoft 365 Copilot with users without a Copilot license – ONGOING

19/05/2026 09:00:00 AM

NHSmail Reference: INC46830005

Microsoft Reference: CP1314992

Issue Status: ONGOING

Issue Description: Users may be unable to share agents in Microsoft 365 Copilot with users without a Copilot license.

More info: Specifically, users without a Copilot license can’t install shared agents that were created by licensed users.

Currently impacted, licensed users can disable this feature in the Copilot Knowledge card by toggling off the “Reference org chart and profile info” setting.

Current Update: 19/05/2026 09:19:00 AM–Microsoft are continuing to prepare their fix for an expedited deployment process that, once deployed, they expect will fix the issue for existing Copilot agents. In addition, they also rolled back the recent feature enablement change to resolve impact for newly created agents and allow for those to then be shared with users who don’t have a Copilot license.

Scope of impact: This issue may impact users without a Copilot license who are trying to install agents.

Root cause: A recent feature enablement is responsible for impact. Previously, this feature could have impacted if a user had explicitly enabled this capability before sharing with an unlicensed user, but the feature has been turned on by default for all users.

Next update by: Friday, May 22, 2026, at 8:00 PM UTC