INC46829608 – Intermittent issues with JML process in NHSmail Portal – RESOLVED
18/05/2026 17:00
Issue Status: RESOLVED
Issue Summary: Intermittent issues with JML process in NHSmail Portal.
Ticket Ref: INC46829608
Description: We are aware of an issue that is potentially impacting a small subset of users when attempting to follow the Joiners, Movers, and Leavers (JML) process in the original NHSmail Portal. We are investigating this as a priority and will provide further updates as soon as they become available.
Final Update: 19/05/2026 10:30 – Following a detailed investigation, we have determined that this issue is a false positive.
When you perform the actions listed below, it may take some time for changes to reflect across the NHS.net Connect Platform and its various hubs. Though the action itself may complete sooner, the table below shows the maximum expected time for changes to reflect across all NHS.net Connect systems.
- Up to 1 hour – Quick user management tasks like MFA changes, password resets, account security, out-of-office settings, and shared mailbox auto-replies.
- Up to 4 hours – Edits and modifications to existing items, including users, licences, security groups, shared mailboxes, SharePoint sites, Teams, application accounts, bookings, and contacts.
- Up to 24 hours – Creating, deleting, restoring, or transferring items, including users, mailboxes, SharePoint sites, Teams, distribution lists, security groups, and contacts. Also includes new accounts moving from ‘Pending’ to ‘Active’ and Global Address List updates.
- Up to 48 hours – NHS.net Connect profile attribute changes syncing with Yammer.
As a general rule: the more significant the change (editing vs. creating/deleting), the longer it takes to sync.
If you need to report any issues, please contact the NHS.net Connect Helpdesk 24/7 by calling 0333 200 1133 or emailing helpdesk@nhs.net
