INC46833275 – Intune Authentication Issue – NEW

Announcements Shagufta Naaz

21/05/2026 17:30:00 PM

Issue Status: OPEN

Issue Summary: Intune Authentication Issue

Ticket Ref: INC46828452

Microsoft Ticket Reference: 2604270040002316

Description: We are aware of an issue resulting in Intune administrators being asked to authenticate via MFA approximately every hour.

Current Update: 16/05/2026 16:14:00 – The root cause of this issue is believed to be related to a change made by Microsoft in the Windows 365 function on the backend. This change has resulted in the unexpected consequence of changing one of our many conditional access policies causing administrators to have to authenticate to retain access to Intune.

Whilst we await a response from Microsoft, we have raised a change to remove the relevant policy until a permanent fix has been identified.

In terms of work arounds, whilst this issue is an inconvenience, it does not prevent access to Intune or the management of devices via the Intune Portal. If you are impacted, please sign out and back in, or when prompted, re-authenticate via MFA again.

We apologise for any inconvenience caused and thank you for your patience while we continue to work towards resolution with Microsoft.

If you require further assistance, please raise a ticket via the Helpdesk or contact helpdesk@nhs.net.