INC46829608 – Intermittent issues with JML process in NHSmail Portal – NEW

Announcements Shagufta Naaz

18/05/2026 17:00

Issue Status: OPEN

Issue Summary: Intermittent issues with JML process in NHSmail Portal.

Ticket Ref: INC46829608

Description: We are aware of an issue that is potentially impacting a small subset of users when attempting to follow the Joiners, Movers, and Leavers (JML) process in the original NHSmail Portal. We are investigating this as a priority and will provide further updates as soon as they become available.

Latest Update: 18/05/2026 17:00 – Our investigation is ongoing and updates will be provided shortly.

If you need to report this, or any other issues, please contact the NHS.net Connect Helpdesk 24/7 by calling 0333 200 1133 or emailing helpdesk@nhs.net.

Thank you for your patience.