Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users may be unable to use the Custom AI meeting summary feature for Microsoft Teams due to the feature being disabled – ONGOING

Announcements Arpan Das

16/04/2026 9:25:00 AM

NHSmail Reference: INC46809231

Microsoft Reference: TM1290947

Issue Status: ONGOING

Issue Description: Users may be unable to use the Custom AI meeting summary feature for Microsoft Teams due to the feature being disabled

Current Update: 27/04/2026 9:26:00 AM– Microsoft has identified an issue affecting the AI‑generated Custom meeting summary feature in Microsoft Teams, where some users may have seen incorrect meeting summary content. To prevent users from encountering this scenario, they have temporarily disabled the feature while they address the issue, and they are assessing to determine a timeline for re-enablement.

Scope of impact: Users attempting to use the Custom AI meeting summary feature in Microsoft Teams may be impacted. This information may be updated as our investigation continues.

Root cause: An issue was affecting the AI‑generated Custom meeting summary feature in Microsoft Teams, where some users may have seen incorrect meeting summary content. To prevent users from encountering this scenario, we’ve temporarily disabled the feature while we address the issue.

Next update by: Monday, April 27, 2026, at 5:00 PM UTC