Microsoft 365 Alert – Service Degradation – SharePoint Online – Users’ SharePoint Online pages may be failing to generate webparts thumbnails – RESOLVED

Announcements Arpan Das

03/04/2025 09:09:00 AM

NHSmail Reference: INC46494974

Microsoft Reference: SP1046723

Issue Status: RESOLVED

Issue Description: Users’ SharePoint Online pages may be failing to generate webparts thumbnails.

More info: Impacted webparts include but aren’t limited to:

– Hero
– News
– Quick links
– Highlighted content

Final Update: 24/04/2025 09:00:00 AM – Microsoft completed the deployment of the fix and confirmed through testing with affected users that the impact has been remediated.

Scope of impact: Impact is specific to users, who are served through the affected infrastructure, expecting thumbnails generated for webparts in SharePoint Online pages.

Root cause: A feature deployment to improve SharePoint Online data management has produced an impacting code issue that’s preventing users” SharePoint Online pages from generating thumbnails of webparts.