Microsoft 365 Alert – Service Degradation – Microsoft Intune – Some users’ Android Enterprise devices can’t access the Managed Home Screen app for Microsoft Intune – RESOLVED

03/08/2026 08:36:00 AM

NHS.net Connect Reference: INC46896347

Microsoft Reference: IT1443429

Issue Status: RESOLVED

Issue Description: Some users’ Android Enterprise devices can’t access the Managed Home Screen app for Microsoft Intune.

More info: Specifically, this issue may have resulted in devices attempting to access the Managed Home Screen app getting stuck while attempting to load, or users that were able to access the Managed Home Screen app on affected devices may not have been able to see or access certain apps.

Final status: 03/08/2026 08:52:00AM – Microsoft has completed the deployment of our fix and confirmed through monitoring service health telemetry that the impact is remediated. Additionally, they have clarified the affected impact scenarios through further assessment and updated the More info section of this communication accordingly.

Scope of impact: Your organisation is impacted by this event, and users’ Android Enterprise devices can’t access the Managed Home Screen app for Microsoft Intune. This information may be updated as our investigation continues.

Root cause: A recent fix to address an unrelated caching issue contained a regression, resulting in this impact.

Next steps: Microsoft is reviewing the impacting regression to better understand how it was introduced and ensure they are able to more effectively prevent similar future occurrences.