Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users may be intermittently unable to join town halls in Microsoft Teams on Android devices – RESOLVED

Announcements Arpan Das

16/04/2026 8:45:00 AM

NHSmail Reference: INC46800752

Microsoft Reference: TM1274040

Issue Status: RESOLVED

Issue Description: Users may be intermittently unable to join town halls in Microsoft Teams on Android devices

More info: In addition, users may be unable to load the streaming player for town halls. This only impacts events that are using real time messaging protocol (RTMP) for video injection. Removing RTMP video resolves the issue.

Affected users may see the following message “The event isn’t live right now”.

The last known working Microsoft Teams build is 1416/1.0.0.2026023402 (2026023420).

Final Update: 27/04/2026 09:02:00 AM– Microsoft has received confirmation from your support representatives that the issue has been resolved following full deployment of the new build, which is available in the app store as Microsoft Teams version 1416/1.0.0.2026073002.

Scope of impact: Users attempting to join town halls in Microsoft Teams on Android devices may be intermittently impacted. This section may be updated as the investigation progresses.

Root cause: A recent standard service update introduced an issue with the code responsible for loading town halls on Android devices leading to joining and streaming errors.

Next Steps: Microsoft are investigating how the recent service update introduced an issue with the code responsible for loading town halls on Android devices to prevent this problem from happening again.