Microsoft 365 Alert – Service Degradation – Microsoft Intune – Users’ mobile application management (MAM) apps may crash if launched on devices running Android 17 QRP1 beta 3 – RESOLVED

21/05/2026 08:34:00 AM

NHSmail Reference: INC46832277

Microsoft Reference: IT1316808

Issue Status: RESOLVED

Issue Description: Users’ mobile application management (MAM) apps may crash if launched on devices running Android 17 QRP1 beta 3.

Final Update: 21/05/2026 08:34:00 AM–Microsoft has completed releasing the fix in the Microsoft Intune Company Portal beta build version 5.0.6983.0 (8193764). Users will need to enroll in the Google Play beta program to opt into the fix, which can be done by navigating to the following link: https://aka.ms/cpdroidbeta.

Scope of impact: Any user that attempted to access MAM apps launched on an Android device with the Android 17 QRP1 beta 3 update was impacted.

Root cause: A code issue was introduced with the Android 17 QRP1 beta 3 version which resulted in impact.

Next steps : Microsoft are further reviewing the impacted Android 17 QRP1 beta 3 version to understand how the code issue was introduced, and to understand what prevented it from being detected in our update testing and validation procedures, which will allow us to prevent similar issues in future updates