Microsoft 365 Alert – Service Degradation – Microsoft Intune – Some users” devices may be offered a Windows 11 upgrade despite Microsoft Intune policies being configured otherwise – ONGOING

Announcements Arpan Das

16/04/2025 09:00:00 AM

NHSmail Reference: INC46506894

Microsoft Reference: IT1056135

Issue Status: ONGOING

Issue Description: Users’ devices may be offered a Windows 11 upgrade despite Microsoft Intune policies being configured otherwise.

More info:- While Microsoft’s work to address the issue, admins in impacted organizations may be able to circumvent impact by pausing Windows Feature Updates until the code fix has been developed, tested, and deployed.
The following article will have the steps impacted users can follow:
https://learn.microsoft.com/en-us/intune/intune-service/protect/windows-10-update-rings#pause

Note that devices which have already erroneously received the Windows 11 upgrade will need to be manually rolled back to the correct Windows version.

Current Update:18/04/2025 08:45:00 AM – Microsoft have validated that the repair job is remediating the impact for affected users. They’ve initiated the deployment of the fix for the remaining impacted infrastructure and are monitoring its progress to validate it completes successfully.

Scope of impact: Some users that leverage Windows desktop devices may be impacted.

Root cause: A recent service change uncovered a latent code issue, causing impact.

Next update by: Friday, April 18, 2025, at 6:00 PM UTC