Microsoft 365 Alert – Service Degradation – Microsoft Intune – Some admins may be unable to complete Microsoft Intune single-device queries in the Intune admin center – RESOLVED

Announcements Sharmista Mohanta

17/07/2026 08:43:00 AM

NHS.net Connect Reference: INC46881293

Microsoft Reference: IT1428980

Issue Status: RESOLVED

Issue Description: Admins may be unable to complete Microsoft Intune single-device queries in the Intune admin center.

More info: Admins are returned an error message stating, “An error occurred. If this happens again, contact your IT support.”

Final Update: 20/07/2026 10:55:00 AM – Microsoft has completed the rollback to prevent signing validation mismatches throughout the affected environments. After confirming that the rollback had fully propagated, they monitored the service and verified that this action successfully resolved the issue.

Scope of impact: Some admins may be unable to complete Intune single-device queries in the Intune admin center and are returned an error message stating, “An error occurred. If this happens again, contact your IT support.” This section may be updated as the investigation continues.

Root cause: A recent deployment intended to update internal labeling for device query infrastructure introduced signing validation mismatches that’s resulting in device queries failing to complete.

Next steps: Microsoft is investigating how the recent deployment intended to update internal labeling for device query infrastructure introduced signing validation mismatches to prevent this problem from happening again.