Microsoft 365 Alert – Service Degradation – Microsoft 365 suite – Some admins may see incorrect classifications of Cowork Tasks in Microsoft 365 Copilot Cowork usage reports – RESOLVED

Announcements Shagufta Naaz

16/07/2026 08:42:00 AM

NHS.net Connect Reference: INC46881249

Microsoft Reference: MO1428775

Issue Status: RESOLVED

Issue Description: Some admins may see incorrect classifications of Cowork Tasks in Microsoft 365 Copilot Cowork usage reports.

More info: Admins may see that Cowork Tasks that should be categorised as “Scheduled” are currently being reported as “User-Initiated”. These usage reports are found within the Microsoft 365 admin center.

Final Update: 24/07/2026 09:38:00 AM – Microsoft has validated that the completed backfilling process has successfully resolved this impact.

Scope of impact: Some admins may have seen that Cowork Tasks that should been categorised as “Scheduled” were reported as “User-Initiated” in Microsoft 365 Copilot Cowork usage reports in the Microsoft 365 admin center.

Root cause: The classification logic utilised to apply labels to affected tasks was incorrectly classifying “Scheduled” tasks as “User-Initiated”, which resulted in this impact.

Next steps: Microsoft is reviewing the involved classification logic to better understand what led to the incorrect task classification and prevent similar future occurrences.