INC46491960 – NHS.net Portal Slowness – RESOLVED

01/04/2025 09:45:00 AM

Issue Status: RESOLVED

NHS.net Connect Reference: INC46491960

Issue Description: We aware of some performance degradation regarding the NHS.net Portal. All functionality remains available however loading times of the Portal UI may be taking longer than usual.

Final Update: 01/04/2025 10:30:00 AM – Engineers identified a database transaction that was consuming an increased level of Portal resource. This has now been reset which has returned resource levels back to normal. The Accenture team are continuing to monitor the Portal infrastructure to ensure performance remains at typical levels.

We apologise for any inconvenience caused.

If you require additional help and support, the NHS.net Connect helpdesk is available 24 hours-a-day, 7 days-a-week on 0333 200 1133 or by emailing helpdesk@nhs.net.