INC46472297 – MFA Re-enrollment loop – ONGOING

Announcements Arpan Das

12/03/2025 10:37:00 AM

Issue Status: ONGOING

NHSmail Reference: INC46472297

Microsoft Reference: #‎2503120050001607

Issue Description: We aware of an intermittent issue where some user may be getting stuck in a MFA loop when re-enrolling.

Current Update: 19/03/2025 14:48:00 PM – Further logs have been requested from Microsoft, which Accenture Engineers are providing. We have seen a positive response in a work around where closing the browser session allows the user to re-enrol. We encourage all users to close their browsers and re-open once an LOA has clicked the “Re-enrol Azure MFA” button in the NHSmail Portal.

If you require additional help and support, the NHS.net Connect helpdesk is available 24 hours-a-day, 7 days-a-week on 0333 200 1133 or by emailing helpdesk@nhs.net.