Microsoft 365 Alert – Service Degradation – Microsoft Bookings – Some users may be unable to use features or access files which leverage Information Protection labels – RESOLVED

Announcements Arpan Das

26/02/2025 08:25:00 AM

NHSmail Reference: INC46461528

Microsoft Reference: MO1017192

Issue Status: RESOLVED

Issue Description: Some users may be unable to use features or access files which leverage Microsoft Purview Information Protection labels

More info: Some impacted scenarios may include:
– Opening email messages with Information Protection labels
– Accessing labeled files in SharePoint Online sites or OneDrive for Business
– Opening files or content in Microsoft 365 apps, such as Word, Excel, PowerPoint, and OneNote
– Accessing and exporting labeled artifacts in Microsoft Fabric and Power BI
– Using Microsoft Copilot (Microsoft 365) to reference or access labeled files

Final Update: 28/02/2025 08:45:00 AM – Microsoft have completed the targeted restarts on the remaining subset of affected infrastructure. They’ve verified the issue has been remediated by monitoring service health telemetry.

Scope of impact: Some users may be unable to use features or access files which leverage Information Protection labels. The change that caused impact was deployed to ten percent of our Worldwide infrastructure.