Information – Planned Infrastructure Upgrade (Part 1)
06/12/2024 09:00:00 AM
Please be aware, there is a planned infrastructure upgrade (CHG1168223) scheduled for this weekend. The work being undertaken will begin at 1900hrs this evening and is expected to complete by close of play on Sunday the 8th of December. During this period, all NHS.net Connect traffic will be re-routed to ensure there is zero impact on end users of the NHS.net Connect platform.
Any organisations that use direct IP addresses rather than DNS to access the e-mail gateways may potentially lose service during the upgrade activity. If you believe that your organisation is using direct IPs in any system configuration, you are strongly advised to change to using our standard DNS settings to prevent any loss of service or end user impact. The Support Site provides guidance on using DNS here – https://support.nhs.net/knowledge-base/relay-configuration/.
In parallel, although zero impact is expected, it is advised that each organisation review their service continuity plans in advance of the change.
As always, the NHSmail helpdesk is available 24 hours-a-day, 7 days-a-week on 0333 200 1133 or by emailing helpdesk@nhs.net
