Microsoft 365 Alert – Service Degradation – Microsoft 365 suite – Users may be unable to access or use some Microsoft 365 services and features – ONGOING

Announcements Arpan Das

25/11/2024 11:24:00 AM

NHSmail Reference: INC47082410

Microsoft Reference: MO941162

Issue Status: ONGOING

Issue Description: Users may be unable to access or use some Microsoft 365 services and features.

More info: The affected scenarios are as follows:

Users may be unable to access Exchange Online using the following impacted connection methods:
– Outlook on the web
– Outlook desktop client
– Representational State Transfer (REST)
– Exchange ActiveSync (EAS)

Users may be unable to use the following features within Microsoft Teams:
– Users are unable to create or update Virtual Events, including webinars and Town Halls.
– Users may be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings.
– Users are unable to create chat, add users and create or edited meetings.
– Users are unable to create or modify new teams and channels.
– Users may be unable to update presence.
– Users may be unable to use the search function.
– Users may not see updated list of files and links failing to load within the Chat shared tab.

Users may experience the following issues with Microsoft Purview:
– Users may be unable to access the Purview Portal, or Purview Solutions.
– Users may experience delays in policy stamping and with Adaptive Scope Evaluations.

Some Microsoft Fabric users with Purview Information Protection Policies with sensitivity labels enabled, may be unable to use interactive operations on Power BI Desktop format files and reports, including export operations on Fabric artifacts with Sensitivity labels applied.

Users may be unable to use the search feature within SharePoint Online.

Current Update: 25/11/2024 14:30:00 PM – Microsoft have started to deploy the fix which is currently progressing through the affected environment. While this progresses, they are beginning manual restarts on a subset of machines that are in an unhealthy state.

Scope of impact: Impact is specific to users who are served through the affected infrastructure.

Next update by: Monday, November 25, 2024, at 12:00 PM UTC