Microsoft 365 Alert – Service Degradation – Exchange Online – Some users may be unable to receive or sync on-premises email messages on the Outlook mobile app – ONGOING

Announcements Arpan Das

28/10/2024 09:06:00 AM

NHSmail Reference: INC46507383

Microsoft Reference: EX918851

Issue Status: ONGOING

Issue Description: Users may be unable to receive or sync on-premises email messages on the Outlook mobile app.

Current Update: 29/10/2024 08:52:00 AM – Microsoft are continuing to implement the change and restart MRS to resolve impact for users.

Scope of impact: Impact may occur for some users attempting to receive or sync on-premises email messages on the Outlook mobile app.

Root cause: A recent change to the Mailbox Replication Service (MRS) intended to enhance logging has resulted in sync issues for on-premises email messages on the Outlook mobile app.

Next update by: Wednesday, October 30, 2024, at 1:00 PM UTC