Information – Planned Infrastructure Upgrade

03/10/2024 16:32:00 PM

Please be aware, there is a planned infrastructure upgrade scheduled to start this coming weekend. The work being undertaken will begin at 08:00 on Sunday 6th of October and it is anticipated that it will be completed on the same day.

This change is not expected to cause any disruption to end users on the NHSmail platform, however, we would advise that each organisation familiarise themselves with their business continuity plans ahead of this time in case action is required.

If you believe that your organisation is using direct IPs in any system configuration, you are strongly advised to change to using our standard DNS settings to prevent any loss of service or end user impact. The Support Site provides guidance on using DNS here – https://support.nhs.net/knowledge-base/relay-configuration/.

As always, if you require additional help and support, the NHSmail helpdesk is available 24 hours-a-day, 7 days-a-week on 0333 200 1133 or by emailing helpdesk@nhs.net.