Microsoft 365 Alert – Service Degradation – Microsoft 365 suite – Users are unable to utilize the “Set expiration date” feature when sharing files in Microsoft 365 apps – NEW

13/09/2024 08:30:00 AM

NHSmail Reference: INC45626678

Microsoft Reference: MO889023

Issue Status: OPEN

Issue Description: Users are unable to utilize the “Set expiration date” feature when sharing files in Microsoft 365 apps.

More info: This affects the “Set expiration date” feature for Microsoft 365 apps for the web, for desktop on Windows or Mac, and for mobile on Android or iOS.

Current Update: 13/09/2024 08:38:00 AM – Microsoft have recently identified and investigated an issue with the “set expiration date” feature and disabled it temporarily while they work to optimize its functionality. They are deploying a change which will collaboratively work with this feature to enhance its efficacy. After this, they will reenable the feature and restore users’ ability to set expiration dates when file sharing in Microsoft 365 apps. They will aim to provide an estimated time to resolution in their next scheduled update.

Scope of impact : Users attempting to set expiration dates when sharing files in Microsoft 365 apps are affected.

Root cause: An issue was occurring within the “set expiration date” feature, which necessitated its reversion to further optimize its efficacy.

Next update by: Thursday, September 19, 2024, at 10:00 PM UTC