Microsoft 365 Alert – Service Degradation – Microsoft Viva – Some Users may be unable to promote SharePoint Online sites using the Promote feature in Viva Engage – RESOLVED

Announcements Arpan Das

27/08/2024 09:46:00 AM

NHSmail Reference: INC45272989

Microsoft Reference: MV873555

Issue Status: RESOLVED

Issue Description: Users may be unable to promote SharePoint Online sites using the Promote feature in Microsoft Viva Engage.

More info: Users attempting to promote SharePoint Online sites using the Promote feature in Viva Engage receive the following error message: ‘This page isn’t loading right now. Please try again in a few minutes.’

Final Update: 13/09/2024 08:32:00 AM – Microsoft have completed deploying the code fix and confirmed with internal validation that the impact is remediated.

Scope of impact: Any user attempting to promote SharePoint Online sites using the Promote feature in Viva Engage may be impacted.

Root cause: A recent update to SharePoint Online contained a code issue that prevented the Promote feature in Viva Engage from functioning as expected.

Next steps: Microsoft are further reviewing the recent update to understand how the code issue was introduced, and to understand what prevented it from being detected in their update testing and validation procedures, which will allow us to prevent similar issues in future updates.