Information – Temporary Rollback of “Keep Me Signed-in” Option Disablement

15/08/2024 16:30:00 PM

We recently implemented a change to enhance security by disabling the “Keep Me Signed-In” option across our Microsoft 365 services. This change was intended to reduce the risk of unauthorised access, particularly on shared or public devices, by requiring users to re-authenticate each time they closed and reopened their browser.

However, we understand that this change has had an unexpected impact, leading to frequent sign-in prompts and causing end-user disruption and inconvenience. As a result, we have taken the decision to temporarily roll back this change on 20/08/2024 until we have completed a further impact assessment. Our collective goal is to balance security with usability, and we will take the necessary time to explore options that protect your data while minimising inconvenience.

Please note that this rollback is temporary, and we will keep you informed of any future changes or updates. In the meantime, we appreciate your understanding, co-operation, and patience.

As always, if you require additional help and support, the NHSmail helpdesk is available 24 hours-a-day, 7 days-a-week on 0333 200 1133 or by emailing helpdesk@nhs.net.