Microsoft 365 Alert – Service Degradation – Microsoft 365 suite – Users may be unable to import PST files using Drive Shipping in any Microsoft 365 service – NEW

Announcements Habiba Tabasum

01/07/2024 08:43:00 AM

NHSmail Reference: INC44000937

Microsoft Reference: MO806929

Issue Status: OPEN

Issue Description: Users may be unable to import PST files using Drive Shipping in any Microsoft 365 service.

More info: For more details on the affected feature, please visit:
https://learn.microsoft.com/en-us/purview/use-drive-shipping-to-import-pst-files-to-office-365

Current Update: 01/07/2024 08:43:00 AM – Microsoft determined that a scheduled database infrastructure migration, intended to support the deprecation of legacy storage infrastructure and improve general security measures, is causing the import PST files using hard disk Drive Shipping feature to become temporarily unavailable. They are monitoring the service and anticipate that impact will subside once the planned migration has completed by its estimated date of Monday, July 30, 2024.

Scope of impact: Impact is specific to users who are served through the affected infrastructure attempting to import PST files using hard disk Drive Shipping in any Microsoft 365 service.

Root cause: A scheduled database infrastructure migration, intended to support the deprecation of legacy storage infrastructure and improve general security measures, is causing the import PST files using hard disk Drive Shipping feature to become temporarily unavailable.

Next update by: Monday, July 15, 2024, at 11:00 AM UTC