Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users are unable to open Planner plans that are linked to a channel tab in the Microsoft Teams mobile client on iOS – ONGOING

10/06/2024 09:10:00 AM

NHSmail Reference: INC43591643

Microsoft Reference: TM799732

Issue Status: ONGOING

Issue Description: Users are unable to open Planner plans that are linked to a channel tab in the Microsoft Teams mobile client on iOS.

More info: Impact is present on version 6.9.0 of the mobile client as well as any later versions. While we’re focused on remediation, users can access affected plans through the standalone Planner app in Microsoft Teams directly as a workaround, and the underlying functionality is still present.

Current Update: 14/06/2024 09:05:00 AM Microsoft have confirmed that Apple’s validations of their solution is ongoing. They expect that it may be completed and the solution released to the App Store by the next scheduled update.

Scope of impact: Your organization is affected by this event, and users attempting to open Planner plans that are linked to a channel tab in the Microsoft Teams mobile client on iOS are impacted.

Root Cause: A code issue introduced by a recent service update is resulting in users being unable to open Planner plans that are linked to a channel tab in the Microsoft Teams mobile client on iOS.

Next Update By: Monday, June 17, 2024, at 5:00 PM UTC

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