Microsoft 365 Alert – Service Degradation – Microsoft 365 suite – Users’ automated retention policy actions intermittently may not apply as expected in multiple Microsoft 365 services – ONGOING

04/04/2024 09:00:00 AM

NHSMail Reference: INC42288755

Microsoft Reference: MO767442

Issue Status: ONGOING

Issue Description: Users’ automated retention policy actions intermittently may not apply as expected in multiple Microsoft 365 services..

More info: This issue may intermittently impact the following automated retention policy actions:

– Triggering disposition review at the end of retention period.
– Deletion of content at the end of retention period.
– Automatic application of retention labels in Microsoft Teams, Viva Engage, OneDrive for Business, and SharePoint Online.
– Triggering Power Automate flows at the end of retention period.

Current Update: 19/04/2024 11:55:00 AM Microsoft are continuing to monitor as the fix saturates throughout the affected infrastructure. They expect to be able to provide an estimated time of completion by their next update.

Scope of impact: Any user’s automated retention policy actions may intermittently not apply as expected in multiple Microsoft 365 services

Root cause: A recent update to a component of Microsoft 365 infrastructure responsible for executing automated retention policy actions introduced a code regression that’s leading to impact.

Next update by: Monday, April 22, 2024, at 10:00 AM UTC

back to top