INC42471185 – Unable to access Shared Mailboxes via OWA – RESOLVED

Announcements, Service Issues Sourav Nandi

15/04/2024 11:15:00 AM

Microsoft Reference: 2404150050002138/ EX777095

Issue Status: RESOLVED

Issue Description: We have become aware of an issue where a subset of users have been unable to access Shared Mailboxes via OWA. Users accessing a SMB using the Outlook application do not appear to be impacted. The behaviour being presented returns the user back to their personal mailbox rather than opening the Shared Mailbox as expected.

Final Update: 18/04/2024 12:30:00 PM – Microsoft have confirmed that the fix deployed to resolve the issue intermittently preventing access to SMBs via OWA has been rolled out across the NHS Central tenant. Reports received from impacted users, and confirmed by our own internal testing, is that this fix has been successful.

Thank you for your patience whilst we worked with Microsoft to resolve this issue.

To report any issues, please contact 0333 200 1133 / helpdesk@nhs.net