INC43640283 – Self Service Password Reset Unavailable – RESOLVED

12/06/2024 10:15:00 AM

Issue Status: RESOLVED

Microsoft Reference: #‎2406120050001659‎

Issue Description: Users may be unable to use the Self Service Password Reset (SSPR) functionality and are instead presented with an error stating that you can’t reset your own password because password writeback isn’t turned on.

Final Update: 12/06/2024 17:02:00 PM After a period of monitoring, the Self-Service Password Reset tool has remained stable and fully functional with no further issues identified. The Accenture team are continuing to work with Microsoft to identify the root cause of the issue.

We appreciate your patience whilst we worked to resolve this issue and apologies for any inconvenience caused.

To report any issues, please contact 0333 200 1133 /

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