Microsoft 365 Alert – Service Degradation – SharePoint Online – Users may be unable to register store properties causing incorrect search failures in SharePoint Online – RESOLVED

10/09/2024 08:52:00 AM

NHSmail Reference: INC45553623

Microsoft Reference: SP886644

Issue Status: ONGOING

Issue Description: Users searching sites with auto-generated managed properties may see incorrect results.

More info: Impact is specific to SharePoint Online users searching sites containing auto-generated managed properties. As a result of this issue, such items may not have up-to-date search indexing, which is impacting the accuracy of users” search results.

Additional information about “Auto-generated managed properties” and how they relate to the search functionality in SharePoint Online is available at the following link: https://learn.microsoft.com/en-us/sharepoint/manage-search-schema#:~:text=in%20the%20index.-,Auto%2Dgenerated%20managed%20properties,-Some%20managed%20properties

Final Update: 24/09/2024 09:13:00 AM – Microsoft have confirmed that the fix has fully deployed, and validated with monitoring telemetry that the impact is remediated.

Scope of impact: All users serviced by the affected infrastructure may be impacted by this event.

Root cause: A recent update to the affected service contained a code issue that removed a function that facilitated the registration of store properties, leading to impact.

Next steps: Microsoft are analyzing their update process to identify why the code issue was introduced in order to avoid impact like this in the future.